FAQ

Who are we?

Motorys specializes in vehicle connectivity and display technology, offering wireless Apple CarPlay and Android Auto adapters, portable CarPlay displays for cars and motorcycles, dash cams, and practical automotive accessories. Our goal is to help drivers upgrade their vehicles with modern technology that makes connectivity, navigation, and everyday driving more convenient.

How long does shipping take?

We aim to process orders as quickly as possible. Most orders are processed the same day or the next business day. Orders placed on weekends or holidays are processed on the next business day.

Estimated delivery times after shipment:

  • Orders shipped within the United States: 1–5 business days

  • International shipments: 7–12 calendar days

Delivery times may vary due to carrier delays, customs clearance, or other factors. Thank you for your understanding.

Do you ship worldwide? Is shipping free?

Yes! We ship worldwide, with available shipping options and any applicable shipping fees displayed at checkout before you complete your order.

For international orders, any applicable customs duties, taxes, or import fees are the buyer’s responsibility.

Can I cancel or change my order?

If you need to cancel or update your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but changes cannot be guaranteed once order processing has begun. Once an order has shipped, we’re unable to cancel or modify it.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us at support@motorys.com. We’ll review the issue and help you find an appropriate solution.

What is your return policy?

You can request a return within 30 days of delivery. To be eligible for a standard return, items must be unused and in their original packaging.

Please contact us before returning any item so we can provide instructions. If your item arrives damaged, defective, or incorrect, contact our support team for assistance.

Why does my order ship from a different location?

Depending on the product and destination, orders may ship from different fulfillment centers, including locations outside the United States. This helps us fulfill orders efficiently and deliver products to customers worldwide.

How do I track my order?

Once your order ships, you’ll receive an email with tracking details. You can also check your order status anytime on our Track Order page.