FAQ
Who are we?
Motorys is an online store focused on practical automotive products and accessories that help drivers and their families stay safe, comfortable, and prepared on the road.
How long does shipping take?
We process orders within 1–3 business days.
Delivery usually takes:
7–14 business days within the United States
10–20 business days for international orders
Sometimes delays happen due to customs or carriers — we appreciate your patience.
Do you ship worldwide? Is shipping free?
Yes! We ship worldwide, and shipping is always free.
For international orders, local customs or import fees (if any) are the buyer’s responsibility.
Can I cancel or change my order?
If you need to cancel or update your order, please contact us as soon as possible.
Once an order has been shipped, we’re unable to make changes or cancel it.
What if my item arrives damaged or incorrect?
That’s on us.
If your order arrives damaged, defective, or incorrect, email us at support@motorys.com and we’ll help you fix it quickly.
What is your return policy?
You can request a return within 30 days of delivery.
Items must be unused and in their original packaging.
Just reach out to us first, and we’ll guide you through the return process.
Why does my order ship from a different location?
To get your order to you as efficiently as possible, items may ship from different fulfillment centers, including locations outside the U.S.
How do I track my order?
Once your order ships, you’ll receive an email with tracking details.
You can also check your order status anytime on our Track Order page.