Return & Refund Policy

30-Day Returns

You may request a return within 30 days of delivery under our voluntary return policy.

Our 30-day return policy is a voluntary benefit offered by Motorys and does not limit any statutory consumer rights applicable to your purchase.

Eligibility for Returns

To qualify for a return under our voluntary 30-day return policy, your item must:

• Be unused and unworn, free from signs of installation or use, and in the same condition as received.
• Be returned in its original packaging.
• Include proof of purchase.

Important: Returns under our voluntary 30-day return policy must be requested and approved before the item is sent back. Unauthorized returns may be refused or returned to the sender, where permitted by law. This requirement does not limit any statutory right of withdrawal or other mandatory consumer rights.

To initiate a voluntary return, contact us at support@motorys.com. Once approved, we will provide return shipping instructions.

For returns approved under our voluntary return policy, the item must be shipped back within 10 calendar days of approval. If the item is not shipped within this period, the return authorization may expire, except where applicable law provides otherwise.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns under our voluntary return policy.

For statutory withdrawals, including the 14-day right of withdrawal applicable to eligible EU consumers, customers are responsible for the direct cost of returning goods where permitted by law and provided this obligation was disclosed before purchase.

Motorys will cover return shipping costs for damaged, defective, or incorrect items, subject to applicable law.

These terms do not limit any statutory consumer rights or remedies.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at support@motorys.com as soon as possible so we can help resolve the issue.

If the item needs to be returned, Motorys will cover the return shipping costs.

The 30-day voluntary return policy does not limit any statutory rights or remedies relating to defective, damaged, or non-conforming goods.

Non-Returnable Items

The following items are excluded from our voluntary 30-day return policy:

• Gift cards
• Sale or clearance items
• Personalized or custom-made products

These exclusions apply to our voluntary return policy and do not affect any statutory rights that may apply under local consumer protection laws.

If you are unsure whether your item qualifies for a voluntary return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. If you would like a different item, you may request a return under the applicable return policy and place a new order.

This does not limit any statutory rights that may apply to your purchase.

European Union Customers

If you are a consumer in the EU and your purchase is covered by applicable EU consumer law, you may withdraw from your online purchase within 14 days of delivery, without providing a reason.

To exercise this right, notify us within the 14-day period by sending a clear statement of your decision to withdraw from the purchase.

You must send the goods back no later than 14 days after notifying us of your withdrawal.

You may inspect the goods as necessary to establish their nature, characteristics, and functioning. You may be liable for any diminished value resulting from handling beyond what is necessary for such inspection.

You are responsible for the direct cost of returning goods following a statutory withdrawal where permitted by law, provided this obligation was disclosed before purchase. Please refer to the Return Shipping Costs section above.

This statutory right of withdrawal is separate from our voluntary 30-day return policy. Contact us at support@motorys.com for return instructions.

Refunds

For returns under our voluntary 30-day return policy, once we receive and inspect your returned item, we will notify you whether the refund is approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

For statutory withdrawals where applicable law applies, refunds will be processed within the time limits required by law. Where required by law, refunds will include the original standard delivery costs. Additional costs resulting from choosing a more expensive delivery method may be excluded where permitted by law.

Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was issued and you have not received it, contact us at support@motorys.com.

Questions?

For return or refund inquiries, contact us at support@motorys.com.